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To profitably thrive in information technology and business transformation services
with a strong employee culture driven by customer partnership and business objectives.
We continuously strive to identify business opportunities that fit our capabilities
to build and protect our reputation.
We deliver proven technology and business improvements through process-driven solutions
that are managed by customer expectations and documented customer satisfaction.
We want to set the standard by which our competition is measured. Our commitment
to excellence is reflected in our people, our work, and our ethics. more... |
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Infiniti Systems Group is a dynamic, fast-growing company. Our energetic
and knowledgeable consultants are experts at helping you find and exploit today's
exciting changes in information technology and business best-practices.
Though our services and areas of expertise are diverse, the guiding goal is to integrate
technologies and proven business practices to improve your business and bottom line.
We believe our mission is to make our customers more efficient and profitable.
Infiniti Systems Group has been in business since 1994 and has experienced phenomenal
growth because our business philosophy is very client-satisfaction
oriented and we have a 90% client retention rate because our customers know they
are getting top quality service for reasonable prices and high ROI. In 2000, 2001
and 2002, ISG was recognized as one of the fastest growing companies in Northeast
Ohio by the Weatherhead School of Management in their prestigious Weatherhead 100.
We were recognized nationally in the Inc500 from Inc. Magazine as one of the fastest
growing national companies in 2001.
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Infiniti Systems Group has built its success by following the business philosophy
laid down at its founding and followed and refined ever since. It is a philosophy
of honesty and taking care of our clients, our partners and our employees.
All of our dealings are based on the following inter-related principles:
| True client satisfaction | Thoroughness |
| Real two-way communication | Timeliness |
| No "cookie-cutter" solutions | Commitment to quality |
Of these, client satisfaction is preeminent but it happens because we pay attention
to all the other principles. The process starts even before a project starts. To
achieve client satisfaction, we have to define success and make sure the client
knows what they are buying. While the project is in progress we maintain constant
communication so the client always knows what's going on and is able to give necessary
feedback.
Customized Solutions
We do not offer "cookie-cutter" solutions, but tailor our solutions to individual
clients. This requires two-way customer communication. It also requires thorough
understanding of your business and technological needs. We do not believe a project
is completed until the new technology or business process is integrated into your
workflow. What is the use of spending thousands of dollars on a new ERP or CRM system
if no one in your organization actually uses it? Our implementations include installation,
analysis, user training and process integration.
We are committed to providing our services on a timely basis. We deliver what we
promise when we promise. If there are delays, you will know about them well in advance,
understand why and understand what needs to be done.
And lastly, our commitment to quality is second to none. We want to be the standard
by which our competition is measured.
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Infiniti Systems Group has been recognized in many ways for its proven expertise
and business acumen. Some of these come in the form of awards for growth, some in
various certifications and accreditations. The growth awards are important because
ISG realizes that growth only come from satisfying and retaining its clientele.
The accreditations recognize our achievement of mastery in important areas.
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Awards |
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In 2002, Infiniti Systems Group reached number 6 in the prestigious Weatherhead
100, a program designed by the Weatherhead School of Management of Case Western
Reserve University to recognize the fastest growing companies in Northeast Ohio.
More Information
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Infiniti Systems Group, was recognized nationally by Inc Magazine as one of the
nation's fastest-growing private companies. ISG earned a 274th-place ranking in
the highly-coveted Inc 500, an annual listing of the nations fastest-growing private
companies.
More Information
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In 2001, Infiniti Systems Group reached number 7 in the prestigious Weatherhead
100, a program designed by the Weatherhead School of Management of Case Western
Reserve University to recognize the fastest growing companies in Northeast Ohio.
More Information
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In 2000, Infiniti Systems Group reached number 12 in the prestigious Weatherhead
100, a program designed by the Weatherhead School of Management of Case Western
Reserve University to recognize the fastest growing companies in Northeast Ohio.
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Certifications and Accreditations |
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As a GSA/FSS, ISG is certified to work with Federal agencies as a trusted source
for business, administrative, and mission solutions. To become GSA certified, we
had to pass a tough gamut of qualifications examining our references, our business
practices and our subject matter expertise.
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ISG has passed a stringent set of requirements demonstrating our mastery of Microsoft
products. It also means that we now have extra tools and expedited support from
Microsoft to better serve our clients' needs.
More Information
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Members of the Better Business Bureau Online Reliability Program have pledged to
meet the BBBOnLine Reliability standards for ethical online business practices and
have agreed to resolve complaints using the BBB's dispute resolution program or
a similar program. Companies must live up to these promises or lose the right to
remain in the program.
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We are a certified SonicWall Reseller and maintain on staff a certified SonicWall
Expert. Bradley Ruff is certified by SonicWall as a Security Administrator and ISG
has partnered with Sonic Wall to offer the products at excellent cost with full
support.
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All ISG Project Managers have or are working toward their PMP Certification from
the Project Managers Institute.
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Our staff includes managers who are certified fellows of The American Production
and Inventory Control Society
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Our business transformation experts hold a number of Six Sigma Lean belts including
Dr. Joseph Muscatello, who is a certified black belt.
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 Infiniti Systems Group
© Copyright 2010.
All Rights Reserved
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